My CORKCICLE. product is not retaining temperature.

CLASSIC + SPORT CANTEENS

Made to keep beverages cool for 25 hours, and hot for 12.

TUMBLERS + MUGS + STEMLESS WINE CUPS

Made to keep beverages cool for 9+ hours, and hot for 3.

COOLER BAGS + LUNCHBOXES

For our Cooler Bags and Lunchboxes, we do not have an hour guarantee on temperature retention. Many different variables will play into how long it will hold ice and retain temperature. For best use, we suggest making sure everything is cold prior to putting it in the Cooler Bag/Lunchbox, keeping out of direct sunlight, and filling it with ice and/or our Ice Packs. Please note, our Cooler Bags and Lunchboxes are constructed with a leak-resistant, welded-seam liner to provide maximum leak protection as your ice melts. However, our zipper is not leakproof, so don’t turn it upside down.

If your product is not performing up to these standards, our team would love to help! Please fill out a warranty claim here.