Product Arrived Damaged or Missing

We are so sorry to hear that your product arrived damaged. While we do perform a quality control check before all orders ship our items can be subjected to damage throughout the shipment process.

Any claims of items arriving damaged must be filed within 2 weeks (14 days) from date of delivery.

We hate to hear that your package arrived with product missing. While we do perform a quality control check before all orders ship our items can be subjected to damage or theft throughout the shipment process.

Any claims of items/packages missing must be filed within 2 weeks (14 days) from date of delivery.

Good news! If you had shipping protection through our partner, Corso, handing this situation will be simple! Just follow the instructions below. Unfortunately, if you did not select to have Green Shipping Protection, this package was not covered and we are not liable for any lost, damaged, or stolen items.

How do I file a claim?

If you have an issue with shipping and you purchased Green Shipping Protection simply go to reorder.corso.com. You will need your email and order # ready and Corso will make sure to get you taken care of right away!

If you have any further questions, please feel free to reach out to service@corkcicle.com.