Corkcicle offers a limited warranty of defects in materials and workmanship for a period of 366 days after original purchase from an authorized Corkcicle dealer or on Corkcicle.com.
- Corkcicle will not accept a warranty claim on Lunchboxes/Cooler bags that exhibit excessive signs of wear and tear, including scuffs, fading, pilling and other indicators of compromised material.
- Corkcicle does not cover any items with third party post-manufacturing material modification that could impact Lunchbox/Cooler functionality, including those caused by needlework/embroidery or heat alterations such as iron-on patches.
- Please note that our manufacturer’s warranty does not apply to everyday wear and tear of your products. Corkcicle reserves the right to request images of defective product validation if deemed appropriate for certain requests.
- If a covered defect is discovered, Corkcicle will replace your product with the same or similar product at Corkcicle’s option for FREE after visual inspection has been completed. If a replacement item is not available we will offer you a full refund if purchased directly from Corkcicle.com, which will be credited back to your original payment method in a period of 5 to 7 business days. Proof of purchase is required for all warranty claims, so be sure to hold onto your receipts.
- No refunds will be issued or replacements shipped out until Corkcicle receives the defective Lunchbox/Cooler Bag with a valid Return Merchandise Authorization included.
If you believe your Corkcicle product to be eligible for replacement, please complete the form below and a Corkcicle Service representative will be in touch with you shortly with next steps. Please note that our offices are open from Monday - Friday, 9:00am - 5:00pm EST.